______________________ Services ______________________
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Wireless Technology
Services Objective
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Service Outline |
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Wireless technology services allow the
technology that underpins vService™
to be incorporated into current business
systems for organizations. A simple internet
connection is used as a secure communication
link to connect people-to-people, person
to equipment and people-to-business.At Streben
our objective is provide practical solutions
to integrate custom hardware using Remote-Connex.
Furthermore, we are dedicated towards introducing
and educating customers to the benefits
of wireless technologies by providing business
consulting services.
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With our Wireless Technology
Service we provide:
- Integration with most customized hardware
using Remote-Connex with exisitng business
systems·
- Develop customised powerful business
applications using mobile technologies
like GPRS, GSM and smartphones and PDAs·
- Implementing proactive asset management
and service delivery processes·
- Integrating 3rd Party hardware using
Remote-Connex and providing critical information
to business systems.
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| Service Benefits |
Hardware Integration |
Streben Wireless Technology Services
and business solutions benefit business
in various ways:
- 24/7 Service and Asset Alerts
- Proactive monitoring
- Machine2Machine Integration
- Remote Monitoring
- 2-way Switching·
- Global Reach·
- Increase in productivity·
- Uninterrupted Service·
- Maximum Efficiency·
- Easy to Use·
- Simple to Maintain·
- Proactive Service Delivery·
- Reduce losses due to equipment downtime·
- Improved Customer Satisfaction·
- Effective utilization of resources·
- Lock-out competition
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We at Streben have successfully
developed and implemented various solutions
using latest wireless technologies. As a
part of our current areas of expertise we
have developed ourselves in delivery highly
integrated using devices like PDAs, and
Smartphones. Furthermore, we have designed
and integrated intelligent hardware devices
like:
- DEX Downloader for vending machines·
- Card (Smart /Magnetic/ContactLess) Readers
We intend to delivery similar smart well
connected hardware for various purpose/industries
namely:
- Water, Gas and Electricity Monitoring
& Reporting·
- Identification and monitoring of assets·
- House-hold and Commercial Appliance
Monitoring
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| Product Information |
vService™
Service Management Solution enable users to
manage service response, assets, parts and
other business processes. vService™
- In-Field is used by in-field service technicians
to complete service calls and stay connected
with other technicians, equipment and business.
vService™ Product Features
Contacts
- Full details on Name, Address, City, Postcode,
Contact Phone Number, Mobile Phone Number
- Allows for the recording of contact of type
manufactures, suppliers, customers and or
Information sources.
Assets
- A comprehensive asset register enables the
tracking of assets and recording of the equipment’s
attributes in a dynamic set of variables.
- Effective asset trekking, which allows equipment
or components to be tracked during various
services
Service Jobs
- Quick and efficient service call recording
from anywhere with an internet connection,
for example, call centers, offices or home
- Multifaceted display screen allows for the
quick allocation of work to employees
- Enables technicians to book parts and labour
to service calls and complete allocated tasks
Parts
- Full parts management system for the purchase,
storage and management of parts.
- Linked to models, tree structures and parametric
searches
- Gives an option to categories parts into
High Value, Low Value and consumable parts.
- Ability to select parts to track for inventory
management.
Knowledge
- Ability to record in-field and workshop
service experiences in various knowledge categories
as a part of capturing implicit knowledge.
- Ability to link designs, informative document,
training manuals and other documents to equipment
model creating a repository of explicit knowledge
- Gives an intelligent search to retrieve
corporate knowledge in a quick and easy manner
Risk
- Ability to create risk management evaluation
criteria
- Ability to enforce risk management procedures
on technicians for every job
- Ability to generate risk management reports
for audits and evaluation.
- Module is made on guidelines provided by
the Australian Standards for Risk Management
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