_________________________Introducting vService__________________________
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Streben introduces vService is a fully featured service package aimed at the management of workshop and in-field equipment service. vService seeks to address the service management industry’s requirements by incorporating three important perspectives.
This product is currently in its development stage and will be ready for Beta Testing by October,2007. vService will be officially launched in February,2008. |
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| Product Features: |
- Service Response Management
- Asset Management
- Parts Management
- In Field Connectivity
- Purchase Management
- 24/7 Service Alerts
- Knowledge Management
- Risk Management Compliance
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| Technical Architecture |
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vService is designed for complete
portability. Application is a webbased application written using ASP.NET technology. This means you can be anywhere in
the world and provided there is a simple internet
connection; day-to-day business operations
can be managed. It uses Microsoft technologies
used are SQL Server (Database), Internet Information
Service (Webserver) running on a Windows 2003 Server and application is developed to support different user interface e.g. Microsoft Mobile Enabled Smart Phones and computers running Microsoft Operating System.
This product is designed to work for IE6 and high Internet browser. |
| Product Information |
vService Service Management Solution enable users to
manage service response, assets, parts and
other business processes. vService
- In-Field is used by in-field service technicians
to complete service calls and stay connected
with other technicians, equipment and business.
vService Product Features
Contacts
- Full details on Name, Address, City, Postcode,
Contact Phone Number, Mobile Phone Number
- Allows for the recording of contact of type
manufactures, suppliers, customers and or
Information sources.
Assets
- A comprehensive asset register enables the
tracking of assets and recording of the equipment’s
attributes in a dynamic set of variables.
- Effective asset trekking, which allows equipment
or components to be tracked during various
services
Service Jobs
- Quick and efficient service call recording
from anywhere with an internet connection,
for example, call centers, offices or home
- Multifaceted display screen allows for the
quick allocation of work to employees
- Enables technicians to book parts and labour
to service calls and complete allocated tasks
Parts
- Full parts management system for the purchase,
storage and management of parts.
- Linked to models, tree structures and parametric
searches
- Gives an option to categories parts into
High Value, Low Value and consumable parts.
- Ability to select parts to track for inventory
management.
Knowledge
- Ability to record in-field and workshop
service experiences in various knowledge categories
as a part of capturing implicit knowledge.
- Ability to link designs, informative document,
training manuals and other documents to equipment
model creating a repository of explicit knowledge
- Gives an intelligent search to retrieve
corporate knowledge in a quick and easy manner
Risk
- Ability to create risk management evaluation
criteria
- Ability to enforce risk management procedures
on technicians for every job
- Ability to generate risk management reports
for audits and evaluation.
- Module is made on guidelines provided by
the Australian Standards for Risk Management
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