______________________ Software ______________________
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vService™ is a fully
featured service package aimed at the management
of workshop and in-field equipment service.
vService™ seeks to address the service
management industry’s requirements by
incorporating three important perspectives.
Asset Owners
– Asset Management is a capital intensive
process. Correct management of assets is essential
in maximizing profitability. The objective
is to provide a comprehensive asset management
with consideration towards different asset
owners. Service Providers
– By incorporating service providers,
vService allows modern outsource modeled
organisations to operate as a consistent
whole. This system assists in managing diverse
contractors by providing a national process
with checks and balances. The objective
to incorporate service providers is to effectively
manage the supply chain globally.
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Equipment Manufacturer –
By recording manufacturer and model details
and linking them to the current locations,
efficiencies can be obtained by assisting
field service staff in attending malfunctions
with the correct parts for repairs. The focus
with Equipment Manufacturer is to reduce service
request to response time by providing necessary
knowledge about customers, requests and equipment.
Streben’s vService™ technical
architecture underpins the service delivery
process by using a secure internet connection
as a mode of communication linking business
workforce to equipment and business.
The overall objective of vService™
is to improve service delivery quality,
increase business performance and workforce
productivity by providing a comprehensive
service management solutions to drive businesses
into future.
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| Product Features: |
vService™ Technical Architecture |
- Service Response Management
- Asset Management
- Parts Management
- In Field Connectivity
- Purchase Management
·24/7 Service Alerts
- Knowledge Management
·Risk Management Compliance
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vService™ is designed for complete
portability. Database information is transferred
in XML packets over web using standard http
protocol. This means you can be anywhere in
the world and provided there is a simple internet
connection; day-to-day business operations
can be managed. It uses Microsoft technologies
like SQL Server (Database), Internet Information
Service (Webserver) and works with most Microsoft
Windows Operating Systems. |
| Product Information |
vService Service Management Solution enable users to
manage service response, assets, parts and
other business processes. vService™
- In-Field is used by in-field service technicians
to complete service calls and stay connected
with other technicians, equipment and business.
vService™ Product Features
Contacts
- Full details on Name, Address, City, Postcode,
Contact Phone Number, Mobile Phone Number
- Allows for the recording of contact of type
manufactures, suppliers, customers and or
Information sources.
Assets
- A comprehensive asset register enables the
tracking of assets and recording of the equipment’s
attributes in a dynamic set of variables.
- Effective asset trekking, which allows equipment
or components to be tracked during various
services
Service Jobs
- Quick and efficient service call recording
from anywhere with an internet connection,
for example, call centers, offices or home
- Multifaceted display screen allows for the
quick allocation of work to employees
- Enables technicians to book parts and labour
to service calls and complete allocated tasks
Parts
- Full parts management system for the purchase,
storage and management of parts.
- Linked to models, tree structures and parametric
searches
- Gives an option to categories parts into
High Value, Low Value and consumable parts.
- Ability to select parts to track for inventory
management.
Knowledge
- Ability to record in-field and workshop
service experiences in various knowledge categories
as a part of capturing implicit knowledge.
- Ability to link designs, informative document,
training manuals and other documents to equipment
model creating a repository of explicit knowledge
- Gives an intelligent search to retrieve
corporate knowledge in a quick and easy manner
Risk
- Ability to create risk management evaluation
criteria
- Ability to enforce risk management procedures
on technicians for every job
- Ability to generate risk management reports
for audits and evaluation.
- Module is made on guidelines provided by
the Australian Standards for Risk Management
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